FonGenie service is provided for ($5) five dollars for your trial of any plan for the first month, and your cost from the second month will be dependent on the plan you choose and the usage. Please refer to the pricing page for details. You may contact the FonGenie support team (email: help@FonGenie.com, phone: 650-200-4400 or 877-755-3377) if you have questions.
This is one of our key differentiators as FonGenie does not require anything extra. FonGenie works with your existing infrastructure - your existing telephone and telephone services provided by your phone company.
Once your account is setup, you have the option to receive telephone call from your customers to the newly assigned telephone number from FonGenie or simply setup a call forwarding from your existing telephone number to FonGenie.
When calls are picked up by FonGenie, it will play the greeting populated by you. E.g. If you have typed, "Thank you for calling my business", your customers will hear "Thank you for calling my business".
Once FonGenie answers the call from your customer, it will play the necessary greetings and menus set by you. Whenever your customer presses a key such as 0 or 1 from their key pad, it will ring your phone and you are connected with the caller.
You can simply setup a call forwarding from those telephone numbers to your newly assigned FonGenie telephone number. Also, if your business requires multiple FonGenie telephone numbers, you can request them.
FonGenie does not make any changes to your telephone service or your telephone. Also, we are not a phone company nor provide telephone services. Just simply pick up the phone and make the telephone call like you are doing so now.
Absolutely! FonGenie works with any telephone services already provided to your business. FonGenie does not distinguish and it's fully compatible with traditional phone services provided by companies such as AT&T, Verizon, Sprint, VoIP or any dial-tone service provided to you.
FonGenie provides its own interactive voicemail, which can be turned on or off, but if you elect to use your existing answer machine or voicemail service provided by your telephone company you can do so.
FonGenie is designed to handle all your incoming calls through the its proprietary system at its network operations center interconnected to all major telephone networks. The amount of concurrent incoming calls to your system is virtually unlimited.
FonGenie keeps track of all your incoming telephone calls to your business including information such as who called, what menu items they listened to prior to making a reservation or ordering, or how many callers needed to learn the business address or hours of operation and much more.
This will change with the new dynamic menu page. A basic menu allows you to define up to 3 prompts. Thank you for calling my business, please press 1 for reservation, press 2 for our address and direction, press 3 to listen our unadvertised special of the day. vs advanced menu give you a total of 6 prompts.
FonGenie's staff located in Mountain View, CA is available via both telephone and email during our standard business hours. Telephone support is available Monday through Friday 9:00am to 5:00pm PST and email support is available 24/7.
FonGenie was built specifically for small business owners like you. FonGenie's job is to help business owners close sales quicker, build business, boost revenue and create operations operational efficiencies.
Your complete billing history is accessable by logging into your account and going to the Account Manager.
FonGenie telephone number
The phone number provided by FonGenie to the user for the service. This phone number is unique for each FonGenie user.
A common term for an IVR menu. See IVR.
“Interactive Voice Response.” This is an industry term for Auto Attendant and typically refers to an automated voice that offers the caller choices based on what they are looking for (example: “press 1 for customer service.”).
The information given about the caller; usually the caller’s phone number.
This is a feature provided by your local telephone company that allows an incoming call to your business be redirected to a mobile telephone or other telephone number such as the FonGenie telephone number.
This is as it implies, the text that you type in the specified fields is run through a program that turns it into audio sounds.
A free Web 2.0 service that allows users to post short, frequent messages to your account and allow others to follow what you are doing. Often called, “microblogging.”